Support

Frequently Asked Questions (FAQ)
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Q. My Pro tier is not reflected after changing devices or reinstalling.
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A. Please ensure you are signed in to your device with the same Apple ID used to purchase the Pro tier. Then, tap “Restore Purchase” in the top-right menu of the app. Your Pro features will be reactivated at no additional cost.

Q. Is there any risk of my registered snippets leaking externally?
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A. Rest assured, all snippets you create are saved exclusively on your device’s local storage. They are never transmitted to our servers or any external networks.

Q. The snippet status does not update even when the time range changes.
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A. If you cross a time boundary while the app remains open, please scroll to the very top of the snippet list and pull down to refresh. This will re-evaluate and update the list to the latest state based on the current time.

Q. Can I transfer my snippet data when I change devices?
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A. Because LsCopy prioritizes privacy and is designed to operate entirely locally, it does not have a data transfer feature via our own servers. Please use the standard iOS device migration methods (such as Quick Start or restoring from an iCloud backup).

Contact Us
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If you have any bugs or questions not addressed in the FAQ above, please contact us using the inquiry form below.

Last updated: October 13, 2026